Refund policy
Return and Refund Policy for CosTale
This return policy applies to customers in Sweden, Denmark, Finland and other EU countries that CosTale delivers to.
We want you to feel confident when shopping with CosTale. If something isn’t quite right, you are of course welcome to return your item.
Right of Withdrawal
You have the right to cancel your purchase within 14 days of the day you received the item, in accordance with applicable consumer protection legislation.
To cancel your purchase, contact us at info@costale.com, then return the item no later than 14 days after notifying us.
Condition of Returned Items
You may inspect the item as you would in a shop, for example by trying it on. We ask that you return the item unused, unwashed, in its original condition and with all original tags attached.
If the item has been handled beyond what is necessary to establish its nature, characteristics and functioning, for example if it has been worn, washed or had its tags removed, we are entitled to deduct an amount from the refund corresponding to the reduction in the item’s value.
Return Costs
When you exercise your right of withdrawal, you are responsible for the cost of return shipping. We deduct a fixed return shipping fee from your refund as follows:
Sweden: 79 SEK
Denmark: 79 DKK
Finland: 15 EUR
Germany and other EU countries: 15 EUR
How to Return an Item
Contact us at info@costale.com with your order number, and we will send you a printable return label, or a QR code to show when you drop off your parcel, as soon as possible.
Return address:
Bonver Logistics AB
Stålgatan 11A, Rosersberg, Sweden
Refunds
We will refund the amount within 14 days of the day we received your notice of cancellation. We may withhold the refund until we have received the item or you have provided proof that it has been sent back.
Refunds are issued to the same payment method used for the purchase. The return shipping fee and any deduction for reduced value are subtracted from the refund amount.
Complaints (Faulty Items)
If an item is faulty, damaged on delivery, or stops working because of a defect that existed at the time of purchase, you are entitled to make a complaint. You may make a complaint for up to three years from the date you received the item.
Contact us at info@costale.com or by phone at +4686008089 and we will help you. If your complaint is approved, we will cover the return costs and you will not be charged a return fee.
Contact Details
CosTale AB, Sankt Eriksgatan 58–60, 112 34 Stockholm, Sweden
Company Reg. No. 559528-9397
Email: info@costale.com, phone: +4686008089
Customer service hours: weekdays 9:00–17:00