Shipping policy
Shipping and delivery
We aim to deliver your order as quickly as possible: 2–4 days in Sweden and 3–5 days in other countries.
Shipping options in Sweden:
PostNord Home Small 49 SEK – Home delivery up to 2 kg. Available for all products except our gift box – for the gift box, please choose Service Point & Parcel Locker.
PostNord Service Point & Parcel Locker 59 SEK – Delivery up to 2 kg
PostNord Home Delivery 119 SEK – Home delivery up to 2 kg
Bring Pickup Parcel 39 SEK – Delivery up to 3 kg
Bring Home Delivery 69 SEK – Delivery up to 3 kg
Shipping options in Denmark:
Bring Pickup Parcel 39 DKK – Delivery up to 3 kg
Bring Home Delivery 89 DKK – Delivery up to 3 kg
Shipping options in Finland:
Bring Pickup Parcel €6.90
Bring Home Delivery €11.90
DHL Parcel Connect €7.90
Shipping options in Germany:
DHL Parcel Connect €7.90
Delivery delays
If, for any reason, we are unable to deliver your order on time, we will inform you of this. If possible, we will also inform you of the reason for the delay and the new delivery time for the product. In the event of delivery delays, you can choose to get your money back or have a new item delivered.
Contact us at info@costale.com or at +46 8 600 80 89 and we'll help you with questions about your delivery.
Transport damage
If you notice that your package is damaged upon delivery, it's important to photograph the package before contacting the carrier. Contact us and we'll help you file a claim with the shipping company.
Uncollected packages
If your package is not collected in time, you will be charged SEK 195 to cover our handling costs. Just as you want your package, we want it to be collected to avoid additional handling costs and potential returns.
Contact us:
Email: info@costale.com
Phone: +46 8 600 80 89
Response time: Weekdays 9:00 AM-5:00 PM