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This return policy applies to customers in Sweden, Denmark, Norway and Finland.
You have the right to cancel your purchase and return your order within 14 days from the day you receive your item, in accordance with applicable consumer protection laws.
To exercise your right of withdrawal, please contact us before returning any item.
Email: info@costale.com
Returned items must:
Be unused and unwashed
Be in original condition
Have all original tags attached
We reserve the right to refuse returns that do not meet these conditions.
A fixed return fee applies and will be deducted from your refund once the returned item has been received and approved.
The return fee covers handling and return processing costs. The customer is responsible for return shipping costs in all countries above.
To return a product, please use the pre-printed return label included in your package. If you have misplaced the return label, contact us at info@costale.com and provide your order number. We will send you a new return label as soon as possible.
Once your return has been received and approved, your refund will be processed within 14 days.
Refunds are issued to the original payment method used for the purchase.
Any applicable return fee will be deducted from the refund amount.
Items that are damaged, worn, washed, or missing original tags are not eligible for return.
CosTale
Email: info@costale.com
Country of operation: Sweden
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