Return policy

Right of withdrawal

Return Policy, Sweden & Nordic Countries

This return policy applies to customers in Sweden, Denmark, Norway and Finland.

Right of Withdrawal

You have the right to cancel your purchase and return your order within 14 days from the day you receive your item, in accordance with applicable consumer protection laws.

To exercise your right of withdrawal, please contact us before returning any item.

Email: info@costale.com

Conditions for Returns

Returned items must:

Be unused and unwashed

Be in original condition

Have all original tags attached

We reserve the right to refuse returns that do not meet these conditions.

Return Fees & Shipping Costs

A fixed return fee applies and will be deducted from your refund once the returned item has been received and approved. 

• Sweden Fixed return fee: 79 SEK
• Denmark Fixed return fee: 197 DKK
• Norway Fixed return fee: 139 NOK
• Finland Fixed return fee: 15 EUR

The return fee covers handling and return processing costs. The customer is responsible for return shipping costs in all countries above.

How to Return an Item

To return a product, please use the pre-printed return label included in your package. If you have misplaced the return label, contact us at info@costale.com and provide your order number. We will send you a new return label as soon as possible.

Refunds

Once your return has been received and approved, your refund will be processed within 14 days.

Refunds are issued to the original payment method used for the purchase.
Any applicable return fee will be deducted from the refund amount.

Non-Returnable Items

Items that are damaged, worn, washed, or missing original tags are not eligible for return.

Contact Information

CosTale
Email: info@costale.com
Country of operation: Sweden