Shipping policy

Shipping and delivery

The estimated delivery time is 3–5 days, but we always strive to deliver as quickly as possible.

Shipping in Sweden is 49 SEK.

Delay in delivery

If for any reason we are unable to deliver your order on time, we will inform you of this. If possible, we will also inform you of the reason for the delay and the new delivery time for the product. In the event of a delivery delay, you can choose to have your money refunded or a new item delivered. Contact us at info@costale.com and we will help you with any questions regarding your delivery.

Transport damage

If you notice that your package is damaged upon delivery, it is important to take photos of the package before contacting the carrier. Contact us and we will help you file a claim with the shipping company.

Unclaimed packages

If your package is not picked up on time, you will be charged SEK 195 to cover our handling costs. As much as you want your package, we want it picked up to avoid new handling costs and possible returns.